Samples will be sent by post. Products such as wallpaper may vary in colour from that seen on Your monitor. Please therefore use the Wallpapersales.co.uk sample service.
Delivery is free to a UK mainland address (excludes Scottish highlands) when you spend £100 or more (exclusions apply). Our standard carriage charge to UK mainland for orders upto 20kg in weight (England, Wales and Scotland - excluding Scottish highlands) addresses is £4.95 (exclusions apply), any other areas please click on the delivery tab at the top of the homepage.
Please note that we are unable to ship certain brands outside of the EU, please see individual product page or contact us for more details.
Special delivery rates apply to Omexco wallpaper and a extra charge of £40 will be displayed at the checkout as handling.
If your delivery country isn't shown in the shopping basket, please email firstname.lastname@example.org or call 01924 379992 for a carriage quote.
Orders will normally be despatched within one and five working days from order, some designer products, such as Casadeco and Caselio can take approximately two weeks. Please contact us for a more accurate timescale if required. If any Products are out of stock you will be notified at the earliest opportunity. Delivery will normally be by post or courier. All Products must be paid for at order stage. Risk shall pass on delivery. If there is any short delivery or damage to goods in transit, this should be notified to wallpapersales.co.uk by you with full particulars within three working days of delivery. We cannot be financially liable for delay in delivering the products, however arising.
Import Duties and Taxes
Please note import duties and taxes may have to be paid in some countries. Before ordering please obtain details of these charges from Customs & Excise in the country to which the goods are being dispatched because we cannot be financially liable for any charges incurred.
Please note any goods returned to us as a result of non payment of customs fees, resulting in the goods being returned to sender will incur a deduction from the refund of any outbound and inbound shipping fees plus handling charges charged by the courier.
Satisfaction Guarantee and Returns
Unless specified in the individual product that the item is cut or printed to order, you can return any unopened wallpaper rolls (with cellophane intact and in resellable condition), to do so we must be notified within 14 days of receipt and recieve your return within 30 days for a full refund. Return postage is payable by yourself, please package the roll securely using a tracked courier, and post to our address below to obtain your refund.
We do offer a reserve service where we can reserve additional rolls from the same batch which can be called upon if required. Alternatively, we are happy to assist with measurements if you phone us 01924379992. If you are unsure of the returns policy regarding a particular item please do not hesitate to contact our sales team on 01924379992 who will gladly assist you.
Any wallpaper or fabric sold by the metre is cut to order and is non-returnable.
please note as paint is mixed to order this is a non returnable item. If unsure about the shade tester pots are available to purchase, as colours may appear differently on screens.
We will replace any goods proven to be faulty when notified prior to hanging. You should ensure that items are properly packaged and insured against loss and further damage before returning them to us. We require samples of faulty products and labels for any faults to be considered. We cannot accept any responsibility for returned items which are lost in transit.
Goods damaged in transit for a claim to be made we have to be informed within 2 working days of the parcel being delivered, it must also be signed for as damaged for a claim to be considered.
Fabric Returns Policy
We do not accept returns on fabric cut to length as these are bespoke products and can not be resold. We advise all customers to use our fabric sample service as images can vary according to monitor quality, if you are making the fabric up for somebody else we recommend checking their sample cutting to ensure you have received the correct fabric as we cannot accept any responsibility once the fabric has been cut or processed in any way. If there is a fault with the product a like for like replacement will be sent from the manufacturer and the returned goods will be sent for investigation, the fabric must not be cut or processed in anyway.
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Our Contact Details
Just Wallpapers Ltd
Phone: 01924 379992
Fax: 01924 376696
VAT Reg no. 708 2316 53