FAQ's

Unless specified in the individual product that the item is cut or printed to order, you can return any unopened wallpaper rolls (with cellophane intact and in resellable condition), to do so we must be notified within 14 days of receipt and recieve your return within 30 days for a full refund. Return postage is payable by yourself, please package the roll securely using a tracked courier, and post to our address below to obtain your refund.

We do offer a reserve service where we can reserve additional rolls from the same batch which can be called upon if required. Alternatively, we are happy to assist with measurements if you phone us 01924379992. If you are unsure of the returns policy regarding a particular item please do not hesitate to contact our sales team on 01924379992 who will gladly assist you. 

Any wallpaper or fabric sold by the metre is cut to order and is non-returnable.

please note as paint is mixed to order this is a non returnable item. If unsure about the shade tester pots are available to purchase, as colours may appear differently on screens. 

We will replace any goods proven to be faulty when notified prior to hanging. You should ensure that items are properly packaged and insured against loss and further damage before returning them to us. We require samples of faulty products and labels for any faults to be considered. We cannot accept any responsibility for returned items which are lost in transit.

Goods damaged in transit for a claim to be made we have to be informed within 2 working days of the parcel being delivered, it must also be signed for as damaged for a claim to be considered.

Rugs are ordered in as per requirements and are therefore cannot be cancelled or returned once an order has been placed.

Fabric Returns Policy

We do not accept returns on fabric cut to length as these are bespoke products and can not be resold. We advise all customers to use our fabric sample service as images can vary according to monitor quality, if you are making the fabric up for somebody else we recommend checking their sample cutting to ensure you have received the correct fabric as we cannot accept any responsibility once the fabric has been cut or processed in any way. If there is a fault with the product a like for like replacement will be sent from the manufacturer and the returned goods will be sent for investigation, the fabric must not be cut or processed in anyway.